Résumé
Web marketing in tourism, sport & leisure, event : Human relationship is important to me. Therefore CRM, relationship marketing and events organization are areas which please me... a warned eye will notice it by reading my profil ! - CRM - Digital marketing - Email marketing campain - newsletter - Marketing automation - Leads - Database management - GDPR - Statistic
Expériences professionnelles
Chargé de marketing et communication - marché canadien fr/en
Atout France
Depuis le 02 avril 2023
Pour l'antenne canadienne de l'agence de développement touristique de la France "Atout France" :
> Promotion des destinations touristiques françaises : régions, littoral, montagne, ultra-marin + lieux cultures, grands événements (RWC 2023, JO 2024, JO d'hiver 2030).
> Déploiement de campagnes (social, digital, presse, événementiel)
> Organisation et animation de webinaires B2B,
> Gestion des contenus éditoriaux et publicitaires,
> Animation du site France.fr/ca et des pages Facebook,
> Animation du site Destinationfrance.ca,
> Organisation de jeux concours (recherche de partenaires, production, règlementation, promotion, relation client),
> Chef de projet événementiel : Trade Show, conférence de presse, voyage de familiarisation/FamTrip (sourcing, billetterie, promotion, logistique, réalisation, reporting).
Project manager club val thornes / crm and loyalty program
Val Thorens resort
De Novembre 2019 à Avril 2023
Sector: Tourism
Field activities: CRM / Email Marketing / Event
Management and animation of the Val Thorens loyalty program (38 000 members) :
• Creation of emailing campaigns EN, FR (Mailchimp)
• Organization of multi-channel marketing contests (Typeform, QuickTape, MonkeySurvey)
• GDPR management
• CRM database administration
• Partnership and customers relationship development
• Creation of customer experiences (2 000 experiences realized each year)
• Budget management
• Content creation (writing blog articles, testimonials, photo/video shoots)
• Event communication (flyer, POS, gifts box, goodies)
• Welcome mission in our "Club House" office.
Ecrm and loyalty program manager
Groupe Rossignol
De Avril 2019 à Septembre 2019
Sectors: Retail, Sport, Fashion
Field activities: CRM / Email Marketing / E-commerce
• Create international emailing campaigns for the Rossignol group's brands: Calendar management, email briefing, database segmentation, technical implementation, A/B testing, sending operation.
• Animate the loyalty program: partners relationship management, customer database enrichment, program development.
• Collect leads: local and international web contest management.
• Monitor CRM's KIPs.
Rossignol group's brands: Rossignol, Rossignol Apparel, Dynastar, Lange, Look, RaidLight, Vertical, Time Sport
Smart tourism manager
ONLYLYON Tourisme et Congrès
De Janvier 2019 à Février 2019
For the year 20219, the European Union has awarded the Metropole de Lyon the title of European Smart Tourism Capital, alongside the city of Helsinki!
Implementation of the 2018/2019 Smart Tourism action plan:
> Monitoring the Smart Tourism program in collaboration with institutional partners,
> Management and execution of communication campaigns,
> Organization of meetings with various institutional or private professionals interested in the subject.
> Reporting.
Marketing & loyalty assistant
Val Thorens Tourist Office
De Octobre 2016 à Mai 2018
Sector: Tourism
Field activities: CRM / Email Marketing / Event
Responsibilities:
• Create email campaigns aligned with the resort event calendar.
• Update and upgrade the email marketing automation.
• Launch of Val Thorens's loyalty program (free subscription which offers advantages and experiences). Results : more than 25 000 club members in less than 2 winter seasons.
• Run relationship with partners and customers.
• Handle customer database in the business intelligence with different software (MailChimp, Salesforce, Hubdata, Quicktape, Rgui, Excel).
• Organize monthly on-site event for club members.
• Write blog articles - content marketing.
• Run loyalty card's stock and delivery.
• Welcome VIP customers and international journalists.
• Deal with providers.
Project manager assistant - organizer
Diabolo Spirit
De Avril 2016 à Juillet 2016
Sector : BtoB Events
Field activities : organisation of business seminar's play activity
• Creation of new team-building's product and optimization of those ones already created.
• Search engine optimization of different web site - SEO
• Service's organisation
Assisting project manager - lyon urban trail 2015
Extrasports
De Février 2015 à Mars 2015
Lyon Urban Trail 2015 - 8000 runners
• Management of a project team (4 persons) in order to introduce volunteer recruitment strategy, afterward to handle with those ones during the event.
• Divide up 120 volunteers on 60 appointments for 3 days. Some kind of post : registration form, goodies distribution, cloakroom, flow management.
Lifeguard - cleaning opérative
A l'eau MNS - ONASERV
De Décembre 2014 à Mai 2015
• Monitor swimmers,
• Provide first aid,
• Clean up the swimming area,
• Close arena.
Intern on the lugdunum roller contest 2014
GénérationsRoller Organisation (Association)
De Septembre 2014 à Septembre 2014
In charge to handel volunteer in oder to organize the World Semi-Final of Skate-Cross.
Lifeguard
Mairie de Vaugneray
De Août 2014 à Août 2014
• Monitor swimmers,
• Provide first aid,
• Clean up the swimming area,
• Close arena.
Organizer - lifeguard - healthcare referent
UCPA
De Juillet 2014 à Avril 2018
During four seasons (summer 2014 to summer 2017) : 15 weeks of experience.
• Operational decision aid making (team organizer, daily life).
• Security manager of the bathes and de l’encadrement terrain : briefing sécurité, encadrer et surveiller les stagiaires.
• Follow-up of the customer's files.
• In charge of the infirmary.
Formations complémentaires
Master en Marketing
UCBL LYON 1 - STAPS - Marketing, Tourisme, Evènementiel Sport et Loisirs
2013 à 2018
Inbound Marketing
Hubspot Academy - Marketing Digital
2022 à 2022
Understanding the Fundamentals of Inbound
Growing Your Business With a Flywheel Model
Creating a Company Purpose
Setting Business Goals
Creating Buyer Personas
Developing the Buyer’s Journey for Your Business
TOEIC
Good Hope Studies - English communication
2018 à 2018
Score de 810/900
Parcours officiels
Langues
Français - Langue maternelle
Anglais - Courant
Allemand - Technique
Néerlandais - Notions
Compétences
Centres d'intérêt
- Ligue d'improvisation
- flag-football
- voile
- surf
- outdoor