Celine Leroy

Managed a worldwide service catalogue implementation for the AMER Region (U.S.A., Canada and Brazil)
- Planning
- Regional team’s coordination
- Reporting


Implemented GTS AMER Major incidents monthly report.
- Analysis of customers needs
- Developement and implementation of a solution

Worked as an assistant manager on globalized Incident and Problem Management ITIL V3 processes’ implementation within the AMER Region (U.S.A., Canada and Brazil)
- Learning ITIL V3 concepts, more specifically around service transition and service operation
- From Gap Analysis, leading each GTS skill team to goal processes

Six Sigma Green Belt Certification trained on the server build process. (Ongoing)
- Learning and used of Six-Sigma methods in project management
- Adapting speech and arguments to the audience
- Motivating stakeholders to modify their part to improve the process

Worked for the French Government family allowance fund.
- Requirements management implementation
- Tests conception
- Testing plan definition
- Job assignment to the QA analysts team

Worked on a J2EE application about threshold crossing declaration of intent for Société Générale.
- Writing of technical specifications about batch file and HCI, to implement calculation methods
- Application testing, using Test Director (Quality Center)
- Delivery of a part of the application (planning and management functions)
- Job assignment to the developers
- Delivery process and Change management process conception and implementation on the project
- Learnt Investment banking knowledge on derivatives : OTC, futures, options, swap

Implemented second level of CMMI (Capability Maturity Model Integration) for every project in the company in the Configuration Management and Measure and Analysis practices
- Auditing
- Corrective actions to comply CMMI’s rules
- Planning