Lucile ROCHEFORT

Scope: Oversee the daily operations of logistics, shipping, and inventory management, ensuring timely and accurate shipments for 200 references, 5,000 deliveries per year and 50+ clients and subcontractors, while improving current processes to enhance efficiency.
• Developed forecasting models and inventory replenishment strategies to support demand fluctuations and seasonal trends
• Developed and executed logistics strategies to support the company’s strategy, including increasing production from 3,000 pcs to 6,000 pcs per month for one client
• Streamlined and optimized supply chain and planning operations, as well as collaborated with subcontractors to ensure production planning activities
• Evaluated inventory levels of internal and external stock across supply chain and distribution channels and optimized inventory to minimize capacity constraints and excess inventory
Developed an entire new application from scratch to automate all customs, BOL, shipping manifest, and labels requirements to be processed in within 5 minutes instead of more than 10 mins
• Reviewed and reported monthly KPIs such as service rate, stock and turnover targets
• Managed and oversaw distribution aspects such as carriers, 3PL and subcons to ensure performance and implement corrective actions as needed, such as stock control, production overview,weekly review
• Reported 0.1% delivery incident per year out of 5,000 annual deliveries
• Improved and maintained an average customer satisfaction rate of 97% over 2.5 consecutive years
• Improved Stock Management level by collaborating with the developer to detect glitch causing the “out movement” error, which resulted in leveraging the WMS to see the accurate stock in real-time
• Built and maintained strong relationships with subcontractors and provided internal strategy

Scope: Managed sales administration, logistics and order management of luxury saddles for elite and regular clients in Europe and overseas.
• Optimized shipment process, resulting in a reduction of shipment time from 3 weeks to 1 day
• Delivered product on the same day over 400 kms from the office to satisfy clients
• Brought special attention to elite requests, such as Olympic riders and top 50 overclass riders, to ensure delivery within 3 weeks instead of 10 weeks
• Conducted RFP to change carrier and integrate ERP with carrier’s shipment software to improve the product identification while in shipment, reducing cost by 50%
• Developed an after-sales customer service process, resulting in a decrease in resolution time from 4 weeks to 2 weeks by automating emails with payment link and shipment tracking link
• Designed a second-hand saddle process for 200 saddles per month, ensuring their availability to be sold online within the next 7 days instead of 30 days, resulting in an increase in sales by 200%
• Forecasted orders, partnered with production team to deliver on peak season, analyzed data and client list to prioritize elite clients deliveries
• Managed a team of 3 people, including a sales assistant, a shipper and interns
• Coordinated the delivery of stands, saddles, accessories and marketing materials to be exhibited at 15 equestrian events per year
• Set up iPads to connect with our ERP to receive orders in real-time, and created training for the sales team on how to use the application

Scope: Managed sales administration, logistics and order management of luxury saddles for elite and regular clients in Europe and overseas.
• Optimized shipment process, resulting in a reduction of shipment time from 3 weeks to 1 day
• Delivered product on the same day over 400 kms from the office to satisfy clients
• Brought special attention to elite requests, such as Olympic riders and top 50 overclass riders, to ensure delivery within 3 weeks instead of 10 weeks
• Conducted RFP to change carrier and integrate ERP with carrier’s shipment software to improve the product identification while in shipment, reducing cost by 50%
• Developed an after-sales customer service process, resulting in a decrease in resolution time from 4 weeks to 2 weeks by automating emails with payment link and shipment tracking link
• Designed a second-hand saddle process for 200 saddles per month, ensuring their availability to be sold online within the next 7 days instead of 30 days, resulting in an increase in sales by 200%
• Forecasted orders, partnered with production team to deliver on peak season, analyzed data and client list to prioritize elite clients deliveries
• Managed a team of 3 people, including a sales assistant, a shipper and interns
• Coordinated the delivery of stands, saddles, accessories and marketing materials to be exhibited at 15 equestrian events per year
• Set up iPads to connect with our ERP to receive orders in real-time, and created training for the sales team on how to use the application

National & Europe freight forwarding

Carriers portfolio Management (40 carriers)
National & Europe freight forwarding
Disputes management
Bids management (5 to 10 per month)

Intership at purchasing Department