Expérience professionnelle
Central sales support
TOTAL SA
De Décembre 2015 à Aujourd'hui
Projects of sales process improvements and improvements of the functionalities of the information system used by the sales forces. Define business needs, perform tests of new functionalities, prepare user documentation and train the sales force on the new tools and functionalities (CRM SalesForce, SAP, QlikView, E-Billing, Intranet platform...)
Communication and follow up of instructions coming from sales management and other departments : write newsletters, guidelines, dashboard maintenance, webinar organisation, workshops
Reporting - follow up KPI of administrative activities
Month closure management
Formations complémentaires
Master Management International
IAE de Saint-Etienne
2013 à 2015
Licence Professionnelle Dévloppement Commercial International
IUT de Saint-Etienne
2012 à 2013
BTS Commerce International
HECI St-Louis
2010 à 2012
Parcours officiels
Langues
Anglais - Courant
Allemand - Technique